Report a Concern
We want to make sure your concern reaches the right team. Depending on the nature of your concern, Patient Experience or Compliance & Ethics can help. Choosing the appropriate department below will help us address your concern and work toward a resolution sooner.
Not Sure Where to Start?
Contact Patient Experience for concerns about your care or service, including appointments, billing, communication, or how you were treated.
Contact Compliance & Ethics to report possible misconduct, privacy concerns, fraud, retaliation, or violations of law or CLS Health policy.
Patient Experience
Service, care, billing, and scheduling concerns
✓ Scheduling, appointments, or referrals
✓ Billing questions or disputes
✓ Wait times or access to care
✓ Staff courtesy or communication
✓ Difficulty reaching a provider or office
✓ General dissatisfaction with your visit
Compliance & Ethics
Report suspected misconduct or a policy or legal violation
✓ Privacy or HIPAA concerns
✓ Fraud, waste, or abuse
✓ Billing or coding misconduct
✓ Falsified records or documentation
✓ Conflicts of interest
✓ Harassment, discrimination, or retaliation
✓ Any violation of law, regulation, or CLS Health policy
How to Reach Us
Hotline (24/7): 346-333-2772 (EXT: 2)
Email: compliance@cls.health
Anonymous reporting available here.