Patient Resources
CLS Health
Patient Care Guide
Our mission is to provide you with high-quality, comprehensive healthcare services. To ensure a clear understanding of our practices and your responsibilities as a patient, we have created this Patient Care Guide.
This guide covers various aspects of your care, including appointment procedures, privacy practices, financial responsibilities, and consent for treatment, among others. It provides detailed information regarding what you can expect from us and what we expect from you.
FAQs
We are a multispecialty group practice that offers comprehensive, patient-centric care in 40+ medical specialties.
We have locations throughout the Greater Houston area.
CLS Health was founded in 2005 by Mohammad J. Baba, MD, FCCP and Mahmood O. Dweik, MD.
At CLS Health, we provide compassionate, comprehensive, and patient-centered care focused on the well-being of our community. We deliver general and specialized medical care for acute and chronic conditions, using advanced diagnostics at affordable prices with flexible hours for convenience.
Our team excels in coordinating care between primary physicians and specialists to ensure efficient, personalized treatment plans that address both physical and psychosocial needs. We prioritize communication, involving patients and their families in decision-making to create a supportive, respectful environment.
At CLS Health, we are dedicated to providing high-quality medical care that puts your needs first, helping you lead a healthier life.
Healow is a secure, free internet portal for patients to communicate with their healthcare team. You can access your portal 24/7 to view your health records, schedule an appointment, contact your healthcare team, view past and future appointments, and view certain test results.
We believe everyone deserves access to high-quality medical care regardless of financial status. We accept more than 80 health insurance plans, including Aetna, Blue Cross Blue Shield, Cigna, and UnitedHealthcare.
Please contact our customer service center at 281-724-1860 before scheduling an appointment to confirm that your health plan will cover the care you will receive.
There are two ways to schedule an appointment with a CLS Health provider: Call 281-724-1860 to speak to a customer service attendant or visit the CLS Health Patient Portal on your internet-enabled device and select “Book an Appointment.”
OON Disclosure Notice
Your Rights and Protections Against Surprise Medical Bills
You are protected from surprise billing or balance billing when you receive emergency care or treatment from an out-of-network (OON) provider at an in-network hospital or ambulatory surgical center.
What is “Balance Billing” (Sometimes Called “Surprise Billing”)?
When you see a doctor or other healthcare provider, you may owe certain out-of-pocket costs, such as a copayment, coinsurance, and/or a deductible. You may have additional charges or be responsible for the entire bill if you see a provider or visit a healthcare facility that isn’t in your health plan’s network.
“Out-of-network” describes providers and facilities that do not have a contract with your health plan. Out-of-network providers may be permitted to bill you for the difference between what your plan agreed to pay and the total amount charged for a service. This is called “balance billing.” This amount is likely more than in-network costs for the same service and might not count toward your deductible and annual out-of-pocket limit.
“Surprise billing” is an unexpected balance bill. This can happen when you can’t control who is involved in your care—like when you have an emergency or when you schedule a visit at an in-network facility but are unexpectedly treated by an out-of-network provider.
You are protected from balance billing for emergency services. If you have an emergency medical condition and get emergency services from an out-of-network provider or facility, the most the provider or facility may bill you is your plan’s in-network cost-sharing amount (such as copayments and coinsurance). You can’t be balance billed for these emergency services. This includes services you may get after you are in stable condition, unless you give written consent and surrender your protections against being balance billed for these post-stabilization services.
The State of Texas also has protection offered for state-regulated plans.
If you have a state-regulated plan, TDI or DOI should be listed on the card. This allows you to file a dispute with an arbitrator to resolve surprise billing issues. Additional information can be found here or by calling the Consumer Help Line at 800-252-3439.
Certain providers may be out-of-network when you receive services from an in-network hospital or ambulatory surgical center. In these cases, the most a provider may bill you is your plan’s in-network cost-sharing amount. This applies to emergency medicine, anesthesia, pathology, radiology, laboratory, neonatology, and services from assistant surgeons, hospitalists, or intensivists. These providers can’t balance bill you and may not ask you to give up your protections not to be balance billed.
If you receive other services at these in-network facilities, out-of-network providers cannot balance bill you unless you give written consent and give up your protections.
You’re never required to give up your protections from balance billing. You also aren’t required to get care out-of-network. You can choose a provider or facility in your plan’s network.
When balance billing isn’t allowed, you also have the following protections:
Cover emergency services without requiring you to get approval for services in advance (prior authorization)
Cover emergency services by out-of-network providers
Base what you owe the provider or facility (cost-sharing) on what you would pay an in-network provider or facility and show that amount in your explanation of benefits
Count any amount you pay for emergency services or out-of-network services toward your deductible and out-of-pocket limit
If you believe you’ve been wrongly billed or would like more information regarding your rights under federal law, you may contact the Department of Health and Human Services at 1-800-985-3059 or visit www.cms.gov/nosurprises.
Click here for more information about your rights under Texas law for state-regulated plans.
Notice of Privacy Practices
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
CLS Health and its subsidiaries are required by law to maintain the privacy of your health information and to provide you with notice of its legal duties and privacy practices concerning your health information. CLS Health uses health information about you for treatment to obtain payment for treatment for administrative purposes and evaluate the quality of care you receive. Your health information is contained in a medical record that is maintained by CLS Health.
Patient Forms:
Notice of Privacy Practices – English
Notice of Privacy Practices – Spanish
SMS Privacy and Data Sharing Policy
We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.
Billing FAQs
We use several medical billing companies. Please contact our billing company via the phone number listed on the statement. If you have further questions, you can contact our office at 281-724-1860 Monday – Friday, 8 AM to 5 PM.
A deductible is the amount your insurance requires you to pay before they begin covering your medical expenses.
Coinsurance is your portion of your medical expenses. This amount (percent) is determined by your insurance company.
Many HMO plans now have coinsurance due on some services. For example, a coinsurance may be due on a surgical procedure or hospital care.
Yes. The amounts due are determined by the insurance plan.
The front desk can only provide an estimated amount for a visit. Even if we verify your benefits with your insurance company, they do not guarantee payment. After your insurance company processes your claim, a balance may still be due from you.
The clinic provides medically necessary care to our patients. The full scope of this care cannot be determined until the patient is examined by a physician.
We can, upon request, provide an estimate of your visit’s cost. We can also provide a more detailed estimate once your doctor has prescribed medically necessary tests or procedures. You may request this estimate from the medical assistant before obtaining these services.