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Use the information from your mailed statement to accurately fill in the necessary details for payment on our secure payment portal. 

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Billing Contact Information:

For questions about your bill, please contact the CLS Billing Department at 281-694-5973. Office hours are 8 AM to 5 PM Monday through Friday.

Billing FAQ

Who do I contact if I have questions or concerns about your CLS Health account (billing or statements)?

We use several medical billing companies. Please contact our billing company via the phone number listed on the statement. If you have further questions, you can contact our office at 281-724-1860 Monday – Friday, 8 am to 5 pm.

What is a deductible?

A deductible is the amount your insurance requires you to pay before they begin covering your medical expenses.

What is coinsurance?

Coinsurance is your portion of your medical expenses. This amount (percent) is determined by your insurance company.​

Can an HMO patient have coinsurance?

Many HMO plans now have coinsurance due on some services. For example, a coinsurance may be due on a surgical procedure or hospital care.

Is it possible to have a deductible, co-pay, and coinsurance due for the same visit?

Yes. The amounts due are determined by the insurance plan.

Why didn't the front desk collect the total amount at the time of my visit?

The front desk can only provide an estimated amount for a visit. Even if we verify your benefits with your insurance company, they do not guarantee payment. After your insurance company processes your claim, a balance may still be due from you.

Why can't the front desk tell me precisely what my visit will cost?

The clinic provides medically necessary care to our patients. The full scope of this care cannot be determined until the patient is examined by a physician. We can, upon request, provide an estimate of your visit’s cost. We can also provide a more detailed estimate once your doctor has prescribed medically necessary tests or procedures. You may request this estimate from the medical assistant before obtaining these services.

Why wasn't I told this service wasn't covered by my insurance company?

CLS Health will try to verify your coverage and benefits and inform you if we learn that a service is not covered. However, we aren’t always able to contact your insurance carrier before your visit. Insurance companies do not guarantee benefits; they only provide us with an estimate of the coverage available. The physicians at CLS Health provide the care that is medically necessary for each patient; they do not provide care based on insurance coverage. Patients are encouraged to contact their insurance company with any questions about services covered or not covered by their plan.